Frequent Ask Questions

Is it safe to use my credit card online?

Yes, we never send personal information, such as your credit card number over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window. Whatabasket.ca does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information please refer to our Privacy Policy.

  

Which credit cards or payment types are accepted?

 Visa, Master Card and American Express

  

How is the sales tax determined?

 Taxes are based on prevailing rates in the delivery area.

  

What do you charge for delivery?

 A service charge of $14.99 will apply to all Basket Deliveries* ( * Weekend and holiday charges may apply  ).

 

Shipping & Delivery

 

Large Orders

Multiple boxes delivered to a single location are subject to a modest charge.This charge will be adjusted once the number of boxes is determined.

Festive Season Delivery

Avoid disappointment by placing your order(s) as early as possible during our busy festive season (November-December).

 

Deliveries Within Canada

 

Metro Toronto and Surrounding Municipalities

  • Monday to Saturday Deliveries

  • 1 - 2 Business Days

Ontario and Quebec

  • 2 - 3 business days

  • Monday to Friday Deliveries 

Manitoba, New Brunswick, Nova Scotia

  • 3 - 4 business days

  • Monday to Friday Deliveries

Saskatchewan, Alberta, PEI

  • 4 - 5 business days

  • Monday to Friday Deliveries 

British Columbia

  • 5 - 6 business days

  • Monday to Friday Deliveries   

Newfoundland

  • 5 -7 business days

  • Monday to Friday Deliveries 

Nunavut, North West Territories or Yukon Territories

  • Express Only

  • Please Call for a Quotation


 


 

Just a friendly reminder...

  • All shipping rates are based on ground delivery services. For an express rate or any other assistance, please call us at 1-888-339-9666

  • ** Please keep in mind, all shipping dates are subject to weather conditions **

 

Incorrect Address Policy

If a product is returned to us due to incorrect delivery or shipping information you provided, additional shipping or delivery fees will be due prior to re-sending the order.


 


 

Promotion Codes

To use a promotion code, have the code ready as you proceed through checkout. On the shopping cart page enter the code carefully into the box that says “Promotion Code”

 

What happens after I place an order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to whatabasket.ca 

 

How do I check the status of my order?

 

Please remember that our normal delivery hours are 9:00 am to 7:00 pm in the recipient's time zone and sometimes the recipient is too busy or unable to call and say thank you immediately. You can see the status of any current or past orders within your account page (you will need to register on the site). The status of an order varies from being placed, through to allocation and delivery. For courier items, you will be provided with a tracking link once dispatched. For orders delivered locally, orders typically go from allocated, to accepted, to delivered. However, marking the order "delivered" is a manual task and not automatically updated. This status is typically updated at the end of the day. If you reason to suspect that your order may not have been delivered after having checked the order status within your account, please contact one of our advisors by submitting an email support ticket.

 

Can I specify a time for my order to be delivered?

You may select your delivery day. In most areas of Canada, orders placed as late as 2p.m. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and at holidays). Delivery typically takes place between 9am and 5pm. We are unable to specify a time, for example "between 10am and 11am" and can only stipulate that your order will be delivered during the working day.


 

What if the recipient isn't available to receive the delivery?

 

If the recipient is not available at the delivery address specified, we will typically leave the order with a neighbor or in a safe place at the delivery address. Alternatively, we may attempt redelivery later in the day. If this is not feasible or the recipient is unavailable when a later delivery is attempted, we will usually leave a calling card explaining what has happened. This will then allow the recipient to arrange collection of their gift locally. They may also be able to request delivery the next day. Due to the fresh nature of many of our products, we cannot be held responsible for deliveries which fail because your chosen recipient is not available at the given address. Upon 24 hours after failed delivery and/or lack of contact from the intended recipient, courier delivered items will be returned to our HQ - we would then contact you to notify as such.

 

What should I expect at peak holiday times?

The gift business experiences an increased volume of orders during major holiday periods, such as Thanksgiving, Christmas, Valentine's Day, and Mother's Day. While we ordinarily can guarantee delivery on the exact date you choose for delivery, the high volume of orders we handle during major holidays prevents us from guaranteeing delivery during those weeks. During these times, we may ask you during checkout to select alternate delivery dates in the event we cannot meet your originally requested date. Please keep this in mind when placing all your holiday orders.

 

 

 

During holiday periods, please make sure to read the Important Delivery Information posted throughout the Web site.

   

How do I amend an order?

We typically need 24 hours’ notice to amend the details of an order. During peak events however, such as Christmas, we typically require at least 2 business days’ notice to make any such changes. Note also that we are unable to make changes to an order once it has been dispatched from either our central dispatch point, or our local supplier.

 

To make changes to your order, please email the necessary amendments and your order number to us via email support ticket.

  

Will a message be included with my order?

 

When placing an order you will be given the option to include a message with your gift. You will be asked for your message during the checkout process. If you do not wish to include a message, please select the "No Message Required" option. We ask that all messages are below 255 characters, to ensure that they fit neatly on our message cards. We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can even be left completely blank if you wish), the recipient will not know who the order is from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will reiterate to the customer that we can only disclose the contents of the customer specified message card.

  

Will the baskets received be true to the photo on you web site?

Due to our order volume fluctuation, we reserve the right to substitute with similar product of same or greater value.

 The following rules for substitution will apply:

* Gourmet Food: In baskets with gourmet food items, the products shown online will be used if at all possible, even if this means substituting other kinds of food items of greater value.

* For containers, such as all wicker, metal, ceramic etc., we will make every attempt to match the container type, but may substitute with another container of greater value.